Guardian – Bureau Services for your OSS/BSS or Billing System

Implementing change can be a big thing for any business. Taking that shift from Excel sheets and manually created invoices, from post-it notes to support tickets, from SME knowledge to documentation can be huge and you not only have to manage the change to the daily operations and management of your business and its resources, but you also have to make sure everything is configured correctly and that you are getting the most out of your solution. Many systems have complex functionality that requires a steep learning curve to get right and have ongoing maintenance and management as your products evolve. The Guardian solution works to separate the daily operation of these platforms from the administrative management requirements that come along with it. That’s where we can help.
.
We can work with your commercial and product teams and make sure that what you are selling to your clients is actually what your billing or business support system is actually configured to do. We can identify limitations in the software your using and your plan structure and work with you to manage these issues. From an ongoing management point of view, if you are working with inbound usage – you may have areas where usage can fall into quarantine and remain unbilled – we can keep an eye on this and work with your team to find the correct accounts, plans, and services.
On top of all of that, there are the margin and audit analysis steps, where you need to be sure, at the end of invoicing each month, that you are indeed making money and that you have identified ways that you could optimise your product.